Where do you turn?
Faced with this kind of critical need for change some managers look inward hoping they can pull a rabbit out of their hats – after all they have 20 years of experience solving business problems; others turn outward hoping a consultant can tell them how to fix things; but the most important resource to turn around these situations might actually be your employees.
Employee engagement is essential.
Employee engagement is the secret weapon behind most truly successful companies. Failing to tap into this power is likely to be a costly mistake. Without their insights into the root causes, without their ideas to fix things, and without their active participation and commitment to implementing these changes, there is little hope for long-term improvement.
You need more than a ‘band-aid.’
Many companies think things are too desperate to commit employee resources to improvement efforts. Managers sometimes say, “Right now, things are so crazy that we just need to right the ship.” However, their impulsive decisions – which met with active employee resistance on all sides – quickly unravel their best efforts. Then, things degenerate even further until the situation truly is hopeless.